Contact Us
We look forward to hearing from you!
If you have questions or concerns about your online order or anything related to our online store, our customer service team is here to help.
How to Reach Us
Online Store Questions:
ContactUs@McKee.com
Product Questions (snack cakes, ingredients, etc.):
CLICK HERE
To Help Us Assist You Quickly
Please include the following information in your email:
- Order number
- Full name
- Email address used for the order
- A detailed description of your issue (for example: incorrect item received, damaged item, delayed delivery, etc.)
- Clear photos, if applicable
Including this information helps us review and resolve your request faster.
We strive to respond to all emails within 48 hours or less during regular business hours. Thank you for reaching out, we appreciate the opportunity to assist you.
Customer Service Hours
Monday–Thursday: 8:30 AM – 5:00 PM Eastern
Friday: 8:30 AM – 4:00 PM Eastern
Saturday & Sunday: Closed
Holiday Closures
Our office is closed on the following holidays:
- July 4
- Thanksgiving Day and the day after Thanksgiving
- Christmas Eve & Christmas Day
Messages received during these times will be answered as soon as possible when we return.
