We look forward to hearing from you!
Thank you for reaching out to us. If you have questions or concerns about your online order or any other matter related to our online store, please do not hesitate to contact us. Our friendly and knowledgeable customer service team is available to assist you from Monday through Thursday from 8:30 AM to 5:00 PM Eastern, and on Fridays from 8:30 AM to 4:00 PM Eastern.
To ensure prompt and efficient service, please include the following information in your email:
- Subject: Request for Assistance with Online Order [Order Number]
- Order number
- Full name
- Email address used for the order
- A detailed description of your issue or concern (e.g. incorrect item received, damaged item, delayed delivery, etc.)
- Any relevant images or photos that illustrate the issue (optional)
We are committed to providing a timely response and strive to reply to all emails within 48 hours or less. We appreciate your inquiry and look forward to the opportunity to assist you soon.