Fieldstone Bakery Online Store FAQ

Order Issues

  1. Can I modify or cancel my order after it's been placed? Once an order is submitted, modifications to the items are not possible. However, you have 90 minutes to cancel your order if needed. Please refer to your order confirmation email, order status page, or user account for cancellation options.
  2. What if I need to change my shipping address? You have 90 minutes to verify or change your shipping address after placing an order. Once 90 minutes have passed, we will not be able to guarantee any updates to your shipping address. Please double-check your shipping address at the time of checkout and refer to your order confirmation email for a link to the order page to make changes.
  3. What happens if my package is shipped to an undeliverable address and returned to the sender? We will contact you for an updated and deliverable address if a package is returned to us. If we do not receive an updated address within 14 days, the order will be refunded. Additional shipping fees may apply.
  4. What if my order shows as delivered but I can't find it? Verify the shipping address, look for a notice of attempted delivery, see if someone else accepted the delivery, or check your mailbox. If you still haven't received your package, contact our package protection service, Route, within 30 days of the expected delivery.
  5. What should I do if my order arrived damaged? File a damage claim with our package protection service, Route. Please follow the instructions on Route’s platform for filing a claim.

Exchanges and Returns

  1. Can I return or exchange food products? Due to health and safety concerns, we cannot accept returns of food products. However, refunds can be issued if the product arrives damaged, opened, melted, or after the "BEST IF USED BY" date.
  2. What is the process for returning merchandise? Merchandise, i.e., non-edible products, can be returned or exchanged if they meet our policy requirements. To request a return or exchange, please contact our customer service team at Original shipping and handling fees, as well as return postage charges, will not be refunded.
  3. What is the policy for damaged or defective products? Damaged or defective products that meet the requirements of our policy are eligible for return or exchange. Contact our customer service team for more details.
  4. How long will it take to process my refund or exchange? Once your return is received, please allow three business days to process your request. Refunds typically appear within 5-10 business days, while exchanges will be shipped within two business days following inspection.


  1. Do you ship internationally or to U.S. territories? Currently, we only ship within the United States, excluding Puerto Rico, American Samoa, Guam, Northern Mariana Islands, and US Virgin Islands. We do ship to U.S. Military addresses.
  2. How are shipping and handling rates determined? Shipping and handling fees are calculated based on the weight of your order and the selected shipping method.
  3. Can orders be shipped to multiple addresses? No, a single order cannot be shipped to multiple addresses. For multiple addresses, separate orders must be placed, and shipping rates will apply to each order.
  4. How can I ship to a Military address? Please follow the specific instructions provided on our shipping page for entering a military address to ensure your package arrives correctly. How to Instructions
  5. Do you offer free shipping? Not at this time.
  6. When will my order ship? Most orders ship within 3 business days following receipt of credit card authorization and verification.
  7. Who should I contact if I have more questions or concerns about my order? Please email us at or visit our Contact Us page. Include your order number for a more efficient resolution. Our hours of operation are Monday through Thursday from 8:30 AM to 5:00 PM, and on Friday from 8:30 AM to 4:00 PM Eastern.